What Torrington Homeowners Say About Top Hat Chimney
Reviews from neighbors matter more than any ad we could run. When you call Top Hat Chimney, you get the same crew Wendell Pike has been sending into Torrington attics and onto Litchfield County rooftops since 1999. We don’t ask for reviews. We earn them the old way: show up in a clean uniform, explain what we found in plain English, and leave the firebox cleaner than we found it. The comments below come from real customers in Torrington, Harwinton, Goshen, and the surrounding hills. Their words tell you more about how we work than we ever could.
We’re not a franchise that rotated in last spring. Wendell lives here. He answers the phone. And when he says the job is done right, he puts it in writing.
Recent Reviews
“Wendell and his crew swept our chimney in Torrington’s West Side and found first-degree creosote buildup we’d let go too long. They showed us the brush work, explained what they were seeing, and didn’t try to sell us a liner we didn’t need. The number they quoted on the phone matched the invoice. That alone is rare around here.”
Carlos R. - West Side, Torrington
“We’d been burning pine in our fireplace for three winters without a cleaning. Dale from Top Hat came out, ran the camera, and showed us exactly where the glaze was forming. He didn’t lecture. He just said, ‘First-degree is a brush job. Third-degree is a glaze. Catch it early.’ Now we schedule him every August before burning season. Simple.”
Dale S. - Burrville, Torrington
“I called at 7 p.m. on a Thursday expecting voicemail. Wendell picked up. That’s it. That’s the review. But also, he sent a background-checked crew, gave me a real arrival window, and the chimney cap they installed is a Copperfield. My neighbor across the street had theirs done a month later and paid more for a brand I’d never heard of.”
Ruben R. - Harwinton
“Top Hat cleaned our stove flue in February and noticed hairline cracks in the crown they’d fixed for the previous owners. Anika told us it could wait until spring. They didn’t push a rebuild. We had them do it in April anyway because I trust a company that tells you when work can safely wait. The 90-day promise came in writing on the receipt.”
Anika G. - East Main Street, Torrington
“We bought a 1920s colonial near Coe Memorial Park and the fireplace hadn’t been swept in a decade. Wendell came out, spent the afternoon, and we watched the camera footage together at the kitchen table. He pointed out what was creosote and what was just old mortar dust. No scare tactics. We ended up doing a HeatShield liner and a full sweep. Worth every dollar.”
Carlos R. - Downtown Torrington
“They put a new Gelco cap on our chimney after a windstorm back in March. Then in June, I noticed the flashing looked off after a bad rain. One call and Dale was back within the week, fixed it, no charge. That’s the Done Right Promise in action. Ask anyone on your street. They’ve probably seen the truck.”
Ruben R. - Torringford, Torrington
Why Customers Trust Us
Every review above mentions at least one thing we do on purpose: the live person answering the phone, the camera footage before any upsell, the written 90-day Done Right Promise, the brands like DuraFlex, HeatShield, and Copperfield that a sweep can quote off the top of his head. Wendell founded this company in 1999 and still runs into customers at Torrington’s Agway or the grocery store. That changes how you work. You don’t cut corners when the person you’re working for will see you again on Saturday.
We’re licensed, insured, and we put our pricing upfront before a single tool comes off the truck. Seniors and veterans always get 10% off. Any repair over $200 gets $40 off. And if another company gave you a written estimate, bring it in and we’ll give you a free second opinion. No trip charge inside Litchfield County.
Call Wendell and his crew at (860) 744-2656 for a chimney cleaning or a straight answer about your flue. Once a year, burn or no burn. Your flue doesn’t care how the fire looks. It cares how it breathes.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Torrington since 1999.